If you order something and change your mind within 24 hours, please contact me immediately. Provided I have not begun the printing and/or shipping process, I would be happy to offer a refund or exchange for a different item, as per your wishes. Unfortunately, once the printing and/or shipping process has begun, I am unable to offer a refund. Received goods cannot be returned.
Gift cards
If you have purchased a gift card, these can be refunded at any point within 2 months of the purchase date. After that, they are non-refundable.
Return for damaged items
If an item has a fault when you receive it, please contact me immediately. I will have personally checked each item before sending it via registered post; however, it is possible that the postal courier damages an item in transit. In that case, we will need to document the damage to raise with the courier. I would not expect you to bear the costs of any damaged items. Please contact me for further to discuss how to proceed in this event.
Need help?
Contact me at rosie@saltwaterrosie.com.au for questions related to refunds and returns.